FAQs

1. The app

App main functionalities

To call the device, press the Call button. The app will start calling the device and the LED light will flash purple. To answer the call, you should press the Button on the top of the device and the communication will start.

To hang-up press the End call button

To record a video, press the Record button on the app home screen. The app will start recording the video. Press the Stop button to pause the recording. The video will be saved on your phone’s gallery.

Note: You should active the permissions and allow your mobile to use your phone’s gallery

To capture a photo simply press the Capture button on the home screen of your app and it will be saved in your phone’s gallery.

Note: You should active the permissions and allow your mobile to use your phone’s gallery.

Voice Messaging allows you to instantly send recorded messages. To send a Voice Message, simply tap and hold on the Voice button and start talking.

You can listen the voice message on the Chat history screen.

While recording a Voice Message, you can slide left to cancel instantly

App video setting bar

Tap the HD icon to view the video in high definition, the icon will change to green colour, indicating that is active. Press again to deactivate the function

Tap the Sound icon to listen what’s going on while watching the live video

Want to see a larger live video? Simply press the Full screen icon or turn your smartphone to see the landscape mode.

Tap the Shortcut icon to have a quick access to the Alerts. Select the alert you need to set or edit easily from your home screen.

You can also access to the alerts trough the Devices icon on the tap bar located at the bottom of the home screen.

Set alerts

Set the Care Hub to alert you of issues that could affect your loved ones. Go to Device, enter in the device where you want to set the alert, press Set alerts and select the alert you want to add and follow the on-screen steps.

With the built-in passive infra-red sensor, the device can be set to take a photo when there is no motion detected during a certain time frame

With the built-in passive infra-red sensor, the device can be set to take a photo when detects movement during certain time frame.

Note: Please take care in using this function; position the Care Hub so it is not facing any windows. If the home in which it will operate has pets you may choose not to use this function as they can cause false alerts

The elderly are vulnerable to the extremes of temperature. Set the unit to alert you via the app when the home temperature reaches a critical point. Simply go to Device, tap the Right arrow on the device you want to set the alert to, then select Temp alert.

You can record an audio message from your smartphone and set the times and days when this message should activate on the device. On the device, the voice message will be sent out at the time you set. The user presses the button on the top of the device to cancel the message.

Turn your app into a potentially life-saving tool by adding emergency contacts.

To erase the alerts simply swipe left and then tap on the Erase button.

2. The device

Call Button Functionalities

Press and release the button to make calls to the app admin account. The LED light will stay solid green, while a ring tone sounds and then start to flash once the call has been connected. The device will call smartphone for 10 seconds.

To answer the call open the incoming call pop-up notification and start the two way communication.

Press and hold the button, the LED will light purple and then you will you hear a beep. Record a voice message and release the button to send. The device will send a swoosh sound as the message is delivered.

The voice message will arrive immediately to the app’s Chat. You will see a red dot on top of the Chat icon on the tap bar with a number indication the number of messages.  To listen the message on the app, the user should go to the Chat screen and then tap on the voice message bar.

When the device is ringing and the LED flashing purple, press the button to answer the incoming call.

When you get a voice message, the LED will flash purple and you’ll hear a ring tone.

Press the Call button to play it.

How to configure the volume?

Press the button twice to configure the volume. The device will play a record ‘if the volume is suitable, please press the button’. Press the button on the volume level that is suitable for you.

What the coloured LED lights mean?

Green Solid:

everything is working normally. Your device is powered and connected to a Wi-Fi network.

Flashing Green:

someone is remotely watching the video stream with the app

Solid Purple:

when pressing and holding the button to record a voice message, the LED will light purple and then you’ll hear a beep.

Flashing Purple:

incoming call (the device will be ringing), voice message or reminder received. Press the button to answer the call or listen the message.

Solid Yellow:

the device ready for configuration to a Wi-Fi network or completing the setup.

Flashing Yellow:

the device is looking for network.

Solid Red:

there are two possible reasons device’s light is solid red: it didn’t complete setup or it can’t connect to a Wi-Fi network. Make sure that the device is within range of your router, and check for any interference. If it persists, try to set up and connect again or contact technical support.

How to reset the device?

To reset the device, press the Reset button located at the rear of the device, using the reset pin provided. Then start the pairing process once more.

Note: If the device has previously been paired with another administrator you need to remove from the administrator’s account first (see below).

3. Other

Reset the device and then remove the device from the app by pressing the Menu > Devices > select the device, enter the device menu by pressing the ‘>’ arrow. Then press Delete device.

First the new family member downloads the app and registers a new account on the app. Then ask the administrator to add the new account to the Family members group.

To do this press the Menu > Devices > select the device, you want to share with your family member, enter the device menu by pressing the ‘>’ arrow. Then input the account name of the person you want to add and then press ‘Invite’.

The device will now appear on the app of the person who you have invited.

Press the Menu > Devices > select the device, enter the device menu by pressing the ‘>’ arrow. Next press Admin, then the ‘>’ arrow on the admin name and select the family member you wish to transfer the admin to and press Save.

The admin will be transfered to the other family member and new admin will have full control of the device and adding or deleting family members.

Please check that your router is 2.4GHz this version only support this common configuration and not 5GHz.

We recommend placing the device in the lounge area where it is close at hand.

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